Kindle Customer Service

Cover via Amazon

I got a kindle over Christmas, and went out and bought a cover for it immediately.  I got the amazon leather cover without a light.  I just didn't feel like spending $60 on a cover, if you know what I mean.  About a month ago, my kindle froze up.  I went through restart procedures and it started back up, but I had lost my place in my book.  This continued to happen on a more frequent basis from that point. 

At first I blamed it on the cold, but it happened on warmer days and then a friend in San Diego had the same thing happening to his.  I looked it up on google and all of the blame was placed on the leather cover.  The one with the light is fine, but the one without will cause your kindle to freeze and need restarting.  I immediately took mine out of the cover and have not had an issue since.  I then called up Kindle Customer Service and told them about it. 

No questions asked, they credited me with enough money to buy the lighted cover.  They don't want the old cover back.  It didn't matter that I had bought the cover from Best Buy.  She even emailed me a link directly to the lighted cover in the color that I wanted.  She inquired how I liked the kindle and told me that she loved the light as it runs off the kindle battery and it lights it up perfectly.  She seemed genuinly happy to talk to me. 

Great experience! 

I Guess I am Old Fashoned

I hate the current fast food practice of taking your order and then calling next in line.  In high school I worked for McDonald's and we never did this unless there was a long wait, and then (we didn't have the fancy computer screens) we had to remember what that order was in order to fill it when the food came available.  I would prefer that the person take my order then make my drink and then get my food.  It would be an art form back in the day (1995) for us to tell the customer their total and have their food back at their tray before they had their money out their wallet. 

I just feel that I am being passed off on someone else.  I don't like that feeling.  There are lots of things that can go wrong when you are passed off.  The person running the food hasn't talked to you and has no personel investment in your order turning out well.  Jimmy took my order but I don't know the name of the kid who actually gave me my food. 

I also hate the helplessness of the people actually running food.  They stand there at the little bins wondering, "where is the food, where are the fries, has this order gone out?"  They are never inclined to help out making anything because they have never looked you in the eyes.  If your food isn't there they go on to someones order they can fill.  You get passed over.  Say you are waiting and someone in drive through orders the same cheeseburger no onions.  Because mr. counter runner has moved on and the cashier is taking his fourth order after yours, the drive through guy grabs what should have been your sandwich and you have to wait to have another one made. 

I guess I just want the security of knowing that the person that takes my order is going to be taking care of me.  There is no chain of people to pass the blame off on.  I like to think that the person is going to look out for me, and if my food is taking too long, go and do something about it.  I like to know that they have satisfied me before moving on to the next customer in line. 

Sure this new way can sometimes (not usually, things get so confusing) be faster, but when the price is the customer,s confidence, maybe it would pay to slow things down a little. 

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